Returns and Refunds Policy

At Morecare, we strive to ensure that our customers are satisfied with their medical equipment rental or purchase. If for any reason you are not completely satisfied with your order, we offer a returns and refunds policy to address your concerns. Please review the following guidelines regarding returns and refunds:

Returns:

  1. Conditions for Returns: We accept returns of medical equipment under the following conditions:

    • The equipment is returned in its original condition, including all accessories, manuals, and packaging.
    • The equipment has not been damaged, altered, or misused.
    • The return request is made within the specified return period (please refer to your rental or purchase agreement for details).
  2. Return Authorization: Before returning any equipment, please contact our customer service team to obtain a return authorization. Unauthorized returns may not be accepted.

  3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake or defect on our part. We recommend using a traceable shipping method to ensure the safe return of the equipment.

  4. Inspection and Approval: Once the returned equipment is received, our team will inspect it to ensure that it meets the return criteria. If the equipment meets the conditions for return, we will process the refund or replacement accordingly.

Refunds:

  1. Refund Eligibility: Refunds are issued based on the original payment method used for the purchase or rental. Refunds may be subject to deductions for any applicable restocking fees or damages to the equipment.

  2. Processing Time: Refunds are typically processed within [X] business days upon approval of the return. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing times.

  3. Non-Refundable Items: Certain items may be non-refundable, such as shipping charges, handling fees, or consumable supplies. Please refer to your rental or purchase agreement for details on non-refundable items.

  4. Refund Disputes: If you have any concerns or disputes regarding your refund, please contact our customer service team for assistance. We are committed to resolving any issues promptly and fairly.

Contact Us:

If you have any questions or would like to initiate a return or refund, please contact our customer service team at [9929545206]. Our dedicated team is here to assist you and ensure that you have a positive experience with Morecare.

Thank you for choosing Morecare for your medical equipment needs. We appreciate your business and strive to provide exceptional service to all our customers.

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